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FAQs

HOW DO I USE MY GEMSTONE WATER BOTTLE?

It is believed that the changes to the water molecules made by gemstones happens in around seven minutes. Fill your bottle with whatever water you choose to drink, leave it in the bottle for approximately ten minutes and then enjoy!

Be sure that the crystal insert is screwed into the base and that the base disc has its silicon washer securely in place around it, then tightly screw the bottom lid on before filling with water.

Remember to clean your bottles with warm water & soap every couple of days to ensure that it stays in tip top shape! 

THE GEMSTONES DON'T TOUCH THE WATER - HOW DOES IT WORK?

It is believed that the energy from the gemstones charges the water regardless of the barrier.. Gemstones have the ability that they absorb energy from light, heat, pressure and convert it into electric energy – each emitting a unique frequency. This is why quartz is used in watches, mobile phones, radar equipment etc.

CAN I SWAP THE GEMSTONES OR PUT MY OWN IN?

You can use your own gemstones, assuming that they fit in the pod. Simply unscrew the cap at the base of the bottles, unclip the gem chamber and replace it with a different one. The gem chambers for glass bottles can also be bought individually if you review our shop section. We have a beautiful selection of Gemstone mixtures for you to consider! 

HOW DO I CLEAN MY CRYSTAL WATER BOTTLE?

The gemstones themselves need no specific cleaning or care. (Individual users may choose to charge the stones according to one of many traditions such as reiki, burning sage or moonlight)

However we do recommend that you clean the glass of the bottles from the inside & also including the Gem Chambers regularly to ensure that it maintains a clean and energetic condition.. We will be posting a step by step tutorial of how to cleanse your crystals and how to clean your bottles properly.

SHIPPING & DELIVERY DETAILS

Average shipping times are 7-14 days. There may be delays due to exterior variables, however we will always push to deliver these bottles to you as quickly and efficiently as possible!

If you have any issues or questions regarding your shipment please email us at puregemhealing@gmail.com.

CAN YOU RECOMMEND A BOTTLE FOR ME?

We have written descriptions on each bottle that can help you select the one that suits you best. We recommend the one that calls you aesthetically, and gives you the meaning you need on your journey to your ideal self! Keep in mind, none of the theories or practices originate with us and we never present them as medical advice. Use our products for inspiration, hydration and joy – for all other conditions: please call your healthcare professional!

RETURNS AND REFUNDS

Should you wish to return your bottle for an exchange or a refund please contact us on PureGemHealing@gmail.com and we will arrange for that. Please be aware that refunds are only processed once the returned item has been received and can take an additional 3 to 5 days to process and appear in your account.

If there is any damage to your item or delay to the delivery, please also reach out to us as we will always assist to sort out any issues you may have.